Break-fix and overnight replacement your customers can count on
The most expensive device your customers use is the one that’s broken
Our repair services and help desk support ensure your customers have a working solution in the hands of their employees at all times.
We give your customers a single address to ship to for all their service and repair needs. When a device breaks, customers simply open a ticket in our portal and send the broken device back to our depot for repairs.
Some technology repairs, like wireless networks, require on-site visits. We have hundreds of field techs across the country who quickly arrive on-site to assess and remediate any problems should something go wrong.
Spare Pool Management
Customer spare pool devices are tracked by serial number and bin location within our operations depot. Each device is fully charged and configured for the assigned site, so if something breaks, we hot swap devices and immediately ship an overnight replacement to minimize employee downtime.